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Refund Policy

Last updated: October 8, 2026

1. Overview

This policy explains when and how you can get your money back for anything you buy from Estimonia. It applies to every paid product we sell on our website: Estimonia Pro, the Sell-it Plan and Value Reports.

Using the free AI valuation tool costs nothing and never requires payment, so nothing on this page applies to it.

2. Who Handles Your Payment

Our order process is conducted by our online reseller Creem (creem.io), who is the Merchant of Record for all our orders. Creem handles payment, invoicing, sales tax and VAT, and refunds are issued to your original payment method.

3. Estimonia Pro

Estimonia Pro is a monthly or yearly subscription. It renews automatically until you cancel.

Cancelling. Cancel at any time from the Pro page (Manage billing) or by emailing us. Pro keeps working until the end of the period you have already paid for, and you are not billed again. We do not refund part of a period you have started.

If something went wrong. If you were charged twice, charged after cancelling, or Pro did not work for you because of a fault on our side, tell us and we will refund that payment in full.

Bought in the iPhone app. Pro bought inside the iOS app is sold by Apple, and refunds for it are requested from Apple at reportaproblem.apple.com. Cancel it in your Apple ID subscriptions.

4. Introductions

Introductions between sellers and auction houses are free for sellers. An auction house pays an introduction fee only if an item we introduced is consigned with it and sells, invoiced directly under our introduction terms; it is not sold through our online checkout, so it is not covered by this page.

We cannot promise that any owner will reply, agree to an introduction, or consign an item. Nothing on Estimonia has been inspected or authenticated by us.

5. Reports and One-Off Purchases

For the Sell-it Plan and Value Reports:

  • Not delivered: if you paid and did not receive your plan or report, we deliver it or refund it in full.
  • After delivery: if the report is incomplete, does not cover what you paid for, or contains material errors, we will correct it or refund it in full.
  • Value Report guarantee: if your free summary showed no item estimated above the price of the report, and you tell us within 30 days of buying it that the report did not help, we refund it in full.
  • We cannot refund a correctly delivered report just because you disagree with the estimated values. Valuations are informed estimates, not guarantees of sale price — this is set out in our Terms of Service.

Both are delivered immediately after payment: a Value Report unlocks on its private link as soon as payment clears, and a Sell-it Plan is emailed within minutes.

6. EU and UK Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a purchase of digital services without giving a reason.

Our products are digital and delivered straight away. At checkout you ask us to deliver immediately and acknowledge that your right of withdrawal ends once the product has been delivered. Until delivery you can cancel for a full refund.

This section is about your statutory rights and does not limit the more generous refunds we offer above.

7. How to Request a Refund

Email billing@estimonia.com or support@estimonia.com with your order reference (it is on your Creem receipt) and what went wrong. You can also reply to your receipt email.

We reply to every refund request within 2 business days. Approved refunds are processed by Creem and typically appear on your statement within 5–10 business days, depending on your bank.

8. Chargebacks

If something has gone wrong, please contact us first — we would much rather fix it or refund you than have you go through your bank. We have never refused a refund that this policy covers.

9. Changes to This Policy

We may update this policy. The version that applies to your purchase is the one published on the day you bought. Material changes will be announced on this page with an updated date.

10. Contact

Questions about billing or refunds: